Guidance

Our Story

From a Passion for Fragrance to VOS

VOS – Valley of Scents was created with one simple belief: everyone should be able to experience exceptional fragrances without paying luxury-brand prices.

What began as a passion for fine perfumery quickly evolved into a mission to offer premium-quality fragrances inspired by some of the world’s most iconic scents. After extensive research, careful testing, and working with experienced fragrance specialists, we developed a collection that delivers luxury performance, impressive longevity, and outstanding value.

Today, VOS continues to grow, offering a carefully curated range of fragrances for men, women, and unisex wearers. Every bottle is produced in the United Kingdom using premium French fragrance oils and is crafted with the same commitment to quality that inspired us from day one.

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What Makes VOS Different?

Luxury Without the Luxury Markup

We believe you’re paying for the fragrance—not expensive advertising campaigns, celebrity endorsements, or extravagant packaging.

By focusing our investment on premium ingredients and efficient production, we’re able to create fragrances that deliver exceptional performance at an affordable price.

Every fragrance is carefully blended to provide rich projection, long-lasting wear, and a refined scent experience that customers can enjoy every day.

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What We Stand For

Crafted in Britain

Every VOS fragrance is blended and bottled in the UK using premium French fragrance oils sourced from trusted suppliers.

Premium Quality

Our Extrait de Parfum formulations contain a high fragrance oil concentration, delivering excellent longevity and a luxurious scent experience from the first spray to the final dry-down.

Honest Value

We believe luxury fragrance should be accessible. Our goal is to provide exceptional quality at a fair price, giving customers outstanding value without compromise.

Customer First

Every decision we make is centred around our customers. From product development to packaging and delivery, we’re committed to providing an experience that exceeds expectations.

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Our Promise

At VOS, quality will always come before shortcuts.

Every fragrance is carefully selected before joining our collection, ensuring it meets our standards for performance, consistency, and craftsmanship.

Whether you’re discovering your signature scent or expanding your collection, our aim is simple:

To help you smell exceptional every day—without paying luxury-brand prices.

Thank you for choosing VOS.

Welcome to the Valley of Scents.

How do I return an item?

To request a return, please contact our Customer Care team at support@valleyofscents.co.uk before sending your item back.

We accept returns within 14 days of delivery for either a refund or an exchange.

We understand that fragrance is a personal choice, so you're welcome to test your perfume with a few sprays. However, we cannot accept returns of bottles that have been used beyond reasonable testing or returned outside our 14-day returns period. Any items that do not meet these conditions will be returned to the customer.

For approved refunds, we will refund the purchase price of each returned bottle, minus the original shipping charge of £3.50, where applicable.

Bundle Purchases

Products purchased as part of a bundle or multi-buy promotion must be returned as a complete set to qualify for a full refund.

If only part of a bundle is returned, we will only be able to offer an exchange where applicable.

If you have any questions, please contact our Customer Care team at support@valleyofscents.co.uk.

Exchanges

We are happy to offer one exchange per order.

To process an exchange, customers are required to pay a £5 reshipping fee, which covers our preferred courier service, packaging and handling.

Promotional & Free Gifts

Products received as part of a promotional offer are not eligible for a refund or exchange.

If your order qualified for a free gift, and returning part or all of your order means you no longer qualify for that gift, it must also be returned in unused condition.

If the free gift is not returned, its full retail value will be deducted from your refund.

Return Shipping

Customers are responsible for the cost of returning items to us.

Please do not send returns to the business address shown on our website, as this address is for office purposes only. Returns sent there may be refused and returned to the sender.

Once your return request has been approved, we will provide you with the correct return address and instructions.

We strongly recommend using a tracked delivery service, as VOS – Valley of Scents cannot accept responsibility for items lost or damaged during return transit.

If you've contacted us and haven't received a reply, please check your spam or junk folder.

Refund & Exchange Processing

Once your return has been delivered to us, refunds and exchanges are usually processed within 7 working days.

Please keep your proof of postage and tracking information until your return has been completed.

Unfortunately, we cannot accept responsibility for parcels lost by your chosen courier.

Sale & Promotional Offers

For promotional offers such as Buy 2 Get 1 Free, Buy One Get One 50% Off, or similar multi-buy discounts, all items included in the promotion must be returned to qualify for a full refund.

If you choose to keep any item from the promotional purchase, your refund will be recalculated based on the original promotional pricing, and the refund amount will be adjusted accordingly.