Frequently Asked Questions
How long does delivery take?
We aim to dispatch all orders within 1–2 working days. Standard UK delivery typically takes 2–4 working days.
Once your order has been dispatched, you'll receive a confirmation email containing your tracking details.
Do you offer free shipping?
Yes! We offer FREE UK Standard Delivery on all orders over £60.
Orders below £60 will have a delivery charge calculated at checkout.
Can I track my order?
Absolutely.
As soon as your order has been dispatched, we'll email you a tracking link so you can follow your parcel every step of the way.
Do you ship internationally?
At present, we only deliver within the United Kingdom.
We're working hard to expand internationally, so keep an eye on our website and social media for future updates.
Can I change or cancel my order?
We begin processing orders as quickly as possible to ensure fast dispatch.
If you need to amend or cancel your order, please contact us immediately at support@valleyofscents.co.uk.
While we'll always do our best to help, we cannot guarantee changes once your order has entered our dispatch process.
How does the 3 for £60 offer work?
It's simple.
Add any three or more fragrances to your basket and the price will automatically adjust to £20 per fragrance.
Mix and match across our entire collection, including men's, women's and unisex fragrances.
What is your returns policy?
We offer a 14-day returns policy from the date your order is delivered.
If you're not completely satisfied with your purchase, you may return eligible items in accordance with our Returns & Exchanges Policy.
For full details, please visit our Returns & Exchanges page.
How do I return an item?
Simply email support@valleyofscents.co.uk with your order number and reason for the return.
We'll provide you with the return instructions and return address.
Please note that customers are responsible for return postage costs unless the item is faulty or we have made an error with your order.
How do I contact you?
The quickest way to reach our Customer Care team is by email:
We aim to respond to all enquiries within one business day.
Are your fragrances vegan and cruelty-free?
Yes.
Every fragrance from VOS – Valley of Scents is 100% vegan and cruelty-free. We never use animal-derived ingredients and never test our products on animals.
Where are your fragrances made?
Our fragrances are crafted in the United Kingdom using premium French fragrance oils to deliver exceptional quality, performance and longevity.
How long do your fragrances last?
Our fragrances are produced as Extrait de Parfum, containing a high concentration of fragrance oils for outstanding longevity.
Performance can vary depending on skin type, application and environmental conditions, but most customers enjoy all-day wear.
How can I stay up to date with new releases and exclusive offers?
Sign up to our newsletter at the bottom of our homepage to receive:
- Early access to new fragrance launches
- Exclusive subscriber-only offers
- Seasonal promotions
- Product updates
- Limited edition releases
You can also follow VOS – Valley of Scents on social media for the latest news and behind-the-scenes content.
