Returns & Exchanges

To request a return, please contact our Customer Care team at support@valleyofscents.co.uk before sending your item back.

We accept returns within 14 days of delivery for either a refund or an exchange.

We understand that fragrance is a personal choice, so you're welcome to test your perfume with a few sprays. However, we cannot accept returns of bottles that have been used beyond reasonable testing or returned outside our 14-day returns period. Any items that do not meet these conditions will be returned to the customer.

For approved refunds, we will refund the purchase price of each returned bottle, minus the original shipping charge of £3.50, where applicable.

Products purchased as part of a bundle or multi-buy promotion must be returned as a complete set to qualify for a full refund.

If only part of a bundle is returned, we will only be able to offer an exchange where applicable.

If you have any questions, please contact our Customer Care team at support@valleyofscents.co.uk.

We are happy to offer one exchange per order.

To process an exchange, customers are required to pay a £5 reshipping fee, which covers our preferred courier service, packaging and handling.

Products received as part of a promotional offer are not eligible for a refund or exchange.

If your order qualified for a free gift, and returning part or all of your order means you no longer qualify for that gift, it must also be returned in unused condition.

If the free gift is not returned, its full retail value will be deducted from your refund.

Customers are responsible for the cost of returning items to us.

Please do not send returns to the business address shown on our website, as this address is for office purposes only. Returns sent there may be refused and returned to the sender.

Once your return request has been approved, we will provide you with the correct return address and instructions.

We strongly recommend using a tracked delivery service, as VOS – Valley of Scents cannot accept responsibility for items lost or damaged during return transit.

If you've contacted us and haven't received a reply, please check your spam or junk folder.

Once your return has been delivered to us, refunds and exchanges are usually processed within 7 working days.

Please keep your proof of postage and tracking information until your return has been completed.

Unfortunately, we cannot accept responsibility for parcels lost by your chosen courier.

For promotional offers such as Buy 2 Get 1 Free, Buy One Get One 50% Off, or similar multi-buy discounts, all items included in the promotion must be returned to qualify for a full refund.

If you choose to keep any item from the promotional purchase, your refund will be recalculated based on the original promotional pricing, and the refund amount will be adjusted accordingly.